Biscuit Love Shop  

FREE SHIPPING on all orders shipped within the Continental United States.

All orders are shipped within two business days.

Apparel  

 Preserves & Spices

 Gifts

Online Store Policies

All sales are final. No returns or exchanges.

Shipping & Delivery: Orders are processed within 2-3 business days. You will receive an email notification once your order has shipped with tracking information. We work hard to ensure your order arrives on time, but please remember that all shipping dates are estimates provided by the carrier and not guaranteed. Delivery may be affected by carrier delays, weather, traffic, supply chain disruptions, or other factors beyond our control.

Secure Delivery Locations: To keep your order safe, we recommend shipping to a secure location where you or someone you trust will be available to receive the package. We are not responsible for lost or stolen packages after a carrier has confirmed delivery.

Incorrect Addresses: Please double-check your shipping details before submitting your order. The purchaser is responsible for entering a correct and complete shipping address (including apartment, suite, or unit numbers).

1. If you notice an error in your confirmation email, contact us immediately. If the order has not yet shipped, we may be able to update the address, but this is not guaranteed.

2. If the order has already shipped, we are unable to change the address or issue a refund.

3. Any packages returned to us due to an incorrect or incomplete address may be reshipped for an additional shipping fee.

Lost or Missing Packages: If tracking shows your order as delivered, but you have not received it:

1. Please allow up to 2 business days, as carriers occasionally mark packages delivered prematurely.

2. Check with neighbors, your building office, or anyone who may have accepted the delivery on your behalf.

3. If you still cannot locate your order, contact our customer service team with your order number for further assistance.

4. If a package is lost due to an incorrect address entered at checkout, theft after delivery, or other circumstances beyond our control, we are unable to provide a refund. Customers may file a claim directly with the shipping carrier for compensation.